Shipping Policy
Effective: October 24, 2025 | Legal Entity: Cocuze Studio LLP | Website: cocuze.com
Welcome to cocuze.com, the official website of Cocuze Studio LLP. Please review the following terms and conditions carefully.
Note: "Cocuze", "Cocuzè", "Cocuze.com", and "Cocuze Studio LLP" mean the same thing in this document and may be used interchangeably. "We", "us", and "our" also refer to the same.
Legal Name & Brand Usage
Cocuze Studio LLP is the legal entity name registered with the Government of India. The brand may be represented as Cocuze/ Cocuzè in marketing materials. Where legal recognition is required, references to Cocuze/ Cocuzè shall be construed to mean Cocuze Studio LLP.
Legal Entity: Cocuze Studio LLP ("Cocuze", "we", "us", "our")
Website: cocuze.com | Email: connect@cocuze.com | Phone/WhatsApp: +91-88007-08324
Support Hours: Mon–Sat, 10:00 AM–6:00 PM IST
1. What this Policy Covers
This Shipping Policy explains processing times, dispatch, delivery methods, shipping fees, tracking, delivery attempts, special handling for large/fragile items, and your responsibilities at the time of delivery. It applies to purchases made on cocuze.com.
2. Order Processing & Lead Times
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In-stock small goods (home décor, accessories, vinyl & tableware): typically, 3-5 business days to process before dispatch.
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Furniture & lighting (made-to-order or custom): 3–8 weeks for crafting + finishing before dispatch (timelines vary by design, finish, seasonality).
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Pre-orders: the estimated ship window is shown on the product page/order confirmation; we will notify you of any material changes.
Note: Hand-crafted , Hand Painted, Hand-curated pieces may exhibit natural variation in grain, weight, leather, stone, or colour/patina. Minor variations are not defects.
3. Shipping Methods & Partners
We ship via trusted partners based on item type, destination, and serviceability:
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Small goods: insured express or surface couriers with door delivery.
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Large/fragile items (e.g., furniture, marble/stone, glass, carved pieces): white-glove delivery where available - includes protective handling; assembly/installation can be arranged.
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Remote/limited-access locations: delivery would be discussed with the customer before dispatch.
4. Shipping Coverage & Fees
India (Domestic):
All major pin codes are serviceable. Certain remote pin codes may attract a remote-area surcharge or extended delivery windows.
International:
Select countries are supported for small goods; furniture/oversize may require custom freight quotes.
Fees:
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Small goods: flat rate or free above an order value threshold (configurable by city/state). Product page would mention the details.
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Furniture/oversize: zone-based or volume-weight rates; custom crates and insurance are included in the country specific quote. Product page would mention the details.
- Any government taxes, octroi, local body charges, import duties (for international shipments) are payable by the customer, unless expressly stated otherwise at checkout. Product page would mention the details.
If your pin code is non-serviceable or requires special routing, we'll contact you with options (revised fee, alternative address, or order cancellation/refund).
5. Packaging & Insurance
- All items are packed using multi-layer protective materials; oversize or fragile pieces are custom-crated for transit.
- Large Shipments are insured until delivery completion scan.
- For fragile/oversize shipments, we recommend you record a short unboxing video from the moment you start opening the package; this helps resolve any damage claims quickly.
6. Dispatch, Tracking & Delivery Windows
Once dispatched, you'll receive a tracking link by email/SMS/WhatsApp.
Typical transit times (India):
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Metro: 3–5 business days after dispatch
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Non-metro/remote: 5–10 business days after dispatch
International transit varies by route and customs; estimates will be shared case-by-case.
7. Delivery Attempts & Address Changes
- Couriers usually make two attempts. If unreachable or address is inaccurate, the shipment may be returned or held at the nearest facility.
- Address changes can be accommodated before dispatch only; post-dispatch rerouting may incur a fee and is not guaranteed.
- If a delivery appointment is required (white-glove/oversize), please ensure someone is available to receive and sign.
8. Large Items: Access, Assembly & Installation
- Please ensure clear access for delivery (lift size, stairways, doorway widths, pathways, parking permissions).
- Standard white-glove delivery includes placement in room of choice; assembly/installation (if applicable) is available in select cities and will be specified on your invoice.
- If access is restricted (e.g., no lift for upper floors, narrow staircases), additional manpower/crane services can be arranged at actuals (payable by the customer).
9. At the Time of Delivery (Inspection)
- For any visible damage to outer packaging or crate, ask the delivery agent to note it on the Proof of Delivery (POD) and take photos/videos before opening.
- For any damage/shortage/defect discovered on opening, email photos/videos to connect@cocuze.com within 48 hours of delivery along with your order ID. This helps us validate and process a replacement/repair or refund as per our Returns Policy.
- Keep all original packaging/crate until your claim is resolved; it may be required for reverse pickup/inspection.
10. Split Shipments
To avoid delays, your order may be shipped in multiple parcels with separate tracking numbers - especially if it contains a mix of ready-to-ship and made-to-order items.
11. International Shipments (if applicable)
- Shipping, Duties, taxes, brokerage, and customs clearance are customer's responsibility, unless otherwise stated.
- Certain materials (solid wood species, leathers, stones, metals) may be restricted by destination regulations; we will advise if any documentation (e.g., fumigation, certificates) is required and whether additional lead time or fees apply.
- Customs inspections can extend delivery timelines; Cocuze cannot influence customs decisions.
12. Delays, Force Majeure & Service Exceptions
Weather events, strikes, public holidays, local restrictions, customs inspections, or other events beyond our control may cause delays.
In such cases, we'll keep you updated and work with our partners to deliver at the earliest feasible time.
13. Risk of Loss & Title
- Risk of loss passes to you upon delivery at the address provided (or upon handover to your representative).
- Title transfers to you upon full payment and delivery. For international shipments, title may pass at export depending on the agreed Incoterms shown on your invoice.
14. Cancellations After Dispatch
Orders cannot be cancelled after dispatch. If the shipment is refused for reasons other than transit damage/defect, two-way freight, remote-area surcharges, and storage/return handling (if any) will be deducted from the refund. See our Returns Policy for full details.
15. Prohibited / Restricted Items
We do not ship items prohibited by carriers or law. If your order contains a restricted material for your destination, we will reach out with options (substitution, documentation, or cancellation/refund).
16. How to Reach Us
Cocuze Studio LLP
Email: connect@cocuze.com | Phone/WhatsApp: +91-88007-08324
Support Hours: Mon–Sat, 10:00 AM–6:00 PM IST
We aim to respond to shipping queries within 1 business day.
17. Governing Law & Jurisdiction
This Policy is governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in New Delhi, India.
18. Updates to This Policy
We may update this Policy to reflect changes in carriers, service levels, or legal requirements. The version posted on cocuze.com at the time of purchase applies to your order.