Privacy policy

Privacy Policy

Effective: October 24, 2025 | Legal Entity: Cocuze Studio LLP | Website: cocuze.com

Welcome to cocuze.com, the official website of Cocuzè Studio LLP ("Cocuzè", "we", "us", or "our"). Please review the following terms and conditions carefully.

Note: "Cocuze", "Cocuzè", "Cocuze.com", and "Cocuze Studio LLP" mean the same thing in this document and may be used interchangeably. "We", "us", and "our" also refer to the same.


Legal Name & Brand Usage

Cocuze Studio LLP is the legal entity name registered with the Government of India. The brand may be represented as Cocuze/ Cocuzè in marketing materials. Where legal recognition is required, references to Cocuze/ Cocuzè shall be construed to mean Cocuze Studio LLP.


Scope & Consent

This Policy applies when you browse our site, create an account, purchase products, contact us, or otherwise interact with the website. By using the site or sharing your details, you consent to the collection and use of information described here, including sharing with service providers where needed to serve you. Where the law requires consent, you may withdraw it at any time; doing so may affect access to certain features.


What We Collect

a) Information you provide:
Identity and contact data (name, email, phone, billing/shipping address), account details, and any communications or content you submit (reviews, forms, surveys).

b) Information collected automatically:
Device and usage data (IP address, browser, pages viewed, clicks/searches), and cookies or similar technologies for preferences, analytics, and security. We do not store full card numbers on our servers.


How We Use Information

  • Fulfil orders, payments, deliveries, returns, and customer support.
  • Operate, secure, troubleshoot, and improve our services and content.
  • Personalise your experience and relevant communications (with your opt-in where required).
  • Communicate about orders, updates, and - if you opt in - marketing.
  • Prevent fraud, enforce our terms, and comply with applicable law.

Sharing & Disclosure

We share data only as needed or permitted by law:

  • Service providers (payment gateways, logistics, cloud, analytics, customer support) under contract and limited to necessary use.
  • Legal/safety: to comply with law, protect rights, and ensure user/public safety.
  • Business transitions: as part of a merger, acquisition, or re-organization (successors bound by this Policy).
  • Aggregated or de-identified insights that do not identify you personally.

Payments & Security

Transactions are processed by trusted payment partners using SSL (https) and industry-standard safeguards. We apply reasonable technical and organizational measures to protect data from unauthorized access, alteration, disclosure, or loss. No system is 100% secure; use the site at your discretion.


Your Choices & Rights

  • Access/Correction: request access to or correction of your personal data.
  • Marketing Opt-Out: unsubscribe from promotional emails; service emails will continue. Please allow reasonable time for processing.
  • Cookies: manage via your browser; some features may not work without cookies.
  • Account Closure: request deactivation; we may retain data where required by law or for legitimate interests (e.g., fraud prevention, accounting).

Children's Privacy

Our site is not intended for persons under 18. We do not knowingly collect personal information from children. If you are under 18, use the site only with a parent/guardian.


Ads & Third-Party Links

We may work with third-party ad partners. They do not receive your direct identifiers from us but may use visit data for interest-based ads in accordance with their policies. Our site may link to third-party sites we do not control; review their privacy practices before sharing information.


Data Retention

We retain personal data only as long as necessary for the purposes described, to comply with legal/contractual obligations, or to resolve disputes and enforce agreements.


Public Content

If you post reviews, comments, or media publicly, that information may be seen and used by others and may appear in search results. Share carefully; we cannot control third-party use of public content you provide.


International Transfers

Where service providers transfer data across borders, we take reasonable steps to ensure appropriate protections consistent with this Policy and applicable laws.


Changes to this Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page, and it becomes effective when posted. Please review periodically to stay informed.


Governing Law & Jurisdiction

This website is controlled by Cocuze Studio LLP in India. Laws of India apply; disputes are subject to the exclusive jurisdiction of courts in Delhi, India.


Grievance Officer & Contact

Grievance Officer: Mr. Hemant Sahni
Email: connect@cocuze.com
Phone/WhatsApp: +91-88007 08324
Hours: Mon-Sat, 10:00 AM - 6:00 PM IST


Copyright

Copyright 2025 Cocuze Studio LLP. All rights reserved.